At Back Office Finance Solutions, we are committed to providing professional finance consultation services in accordance with the services requested and agreed upon by our customers. This Refund and Cancellation Policy explains our service delivery timeframes, refund eligibility, refund processing procedures, and cancellation terms.
After a customer completes payment and signs up for our services, we will aim to deliver the requested services within 1–7 calendar days, depending on the nature and requirements of the service. All Back Office Finance Solutions services and plans are delivered digitally via the internet.
If the service cannot be delivered within the initial 1–7 calendar-day timeframe, we will notify the customer and explain the reason for the delay.
The customer may:
Any extension of the delivery timeframe will be subject to the customer’s agreement.
Customers may request a refund within 30 calendar days from the original payment date, subject to the terms of this policy.
A refund request may be submitted in the following circumstances:
If the requested service has not been delivered within the agreed 1–7 calendar-day timeframe, the customer may request a refund.
If the customer agrees to an extended delivery timeframe, we will work to complete the service within the extended period agreed upon by both parties.
If the service has been delivered within the agreed timeframe but the customer is not satisfied with the service provided, the customer may submit a refund request within 30 calendar days from the original payment date.
We may first offer the customer an opportunity to clarify their concerns and allow us reasonable time to correct errors or address deficiencies in the service.
If the customer agrees to provide additional time for corrections and subsequently confirms satisfaction with the corrected service, the service will be considered resolved.
If the service provided is materially different from the service requested and agreed upon by the customer, the customer may request a refund within 30 calendar days from the original payment date.
We will review the customer’s request and the agreed service description to determine the appropriate resolution.
If you experience issues accessing or using our services, please contact us. Our team will work to resolve the issue promptly.
Failure to report such issues within 30 calendar days from the original payment date may result in rejection of the refund request.
In rare cases where a significant issue occurs, our technical team will attempt to resolve the problem within 72 hours.
All refund requests must be submitted within 30 calendar days of the original payment date.
Customers should submit their refund requests in writing and include their name, payment details or transaction reference, and a description of the reason for the refund request.
Refund requests received after the 30-day refund request period may not be eligible for a refund, except where required by applicable law or otherwise agreed in writing.
Upon receiving a refund request, we will review the request and the relevant service records.
Where appropriate, we may communicate with the customer to clarify the issue, correct errors, or provide an opportunity to resolve service-related concerns.
If a refund is approved, we will notify the customer and initiate the refund in accordance with the refund processing timeframe outlined below.
Once a refund has been approved, we will process and initiate the refund within 2 business days.
The date on which the refund is initiated may differ from the date on which the customer receives the funds.
Approved refunds will generally be credited to the customer’s original payment method after the refund has been initiated.
The time required for the funds to appear in the customer’s account depends on the customer’s bank, card issuer, or payment service provider.
We do not control the processing or posting timeframes of the customer’s financial institution.
Refunds will be issued to the same payment method used for the original transaction, wherever possible.
If a refund must be issued through a different eligible payment method, we may do so only after receiving written authorization from the customer and confirming that the alternative method is permitted and suitable for processing the refund.
We will not issue refunds to an unrelated third party or an unauthorized payment method.
For recurring services or subscription-based agreements, customers may request cancellation at any time by providing written notice.
Cancellation requests must be submitted at least 7 calendar days before the next scheduled payment date to allow sufficient time for processing.
Written cancellation notices may be submitted through the contact information provided on our website or through the communication channel designated in the customer’s service agreement.
Customers may submit a written refund or cancellation request using the contact information below.
Refund requests should include:
We will review requests and communicate with the customer regarding the status and resolution of the request.
We reserve the right to update this Refund and Cancellation Policy when necessary. Any changes will be posted on our website with an updated effective date.
This policy is intended to provide clear information about our refund, service delivery, and cancellation procedures and does not limit any rights or protections provided to customers under applicable law.
📍 1051 61st St, Oakland, CA 94608
